Messaging FAQs

1. What email client software does this new system support?
   The connect@stern system supports full email functions for any IMAP/POP email clients (as opposed to web browser client). However for full email and calendar integration you will need to use Microsoft Outlook.
   • What email clients does Stern helpdesk provide support for?
     Stern IT will continue to provide full email support for Microsoft Outlook 2003 and Mozilla Thunderbird and limited support for Eudora and Apple Mail. Support for Microsoft Outlook 2007 will be coming soon, once our vendor releases a connector for the new Outlook.
   • What if I want to use a different program than what Stern helpdesk supports?
     Stern IT can provide the basic email connection information. If your email application requires more or different information please contact our Stern Helpdesk to see if we can provide for such a request.
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2. What is meant by listing email "by conversation" in connect@stern's web client?
   • "by conversation" refers to a choice of how you VIEW your email. First you will notice that when you pick this option you see a full screen of email message headers. When you click on an email header the full email message opens up on the right side with a top right window showing all messages related to the conversation.
   • "by message", an alternate VIEW of your email, you will see the a window on the top right with similar headers and a window on the bottom right with the full email message you have selected. Very similar to most email applications.
     
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3. What integrated email/calendar software does it support?
   MS Outlook 2003: connect@stern is an integrated email and calender system. It supports Microsoft Outlook 2003 via a connector plug-in, which allows your computer to sync with connect@stern's calendar system.
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4. What is my new email quota?
   Each new connect@stern email account will be allocated 1 GB of storage, an increase from the current 150 MB.
   
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5. I was approved to have more than 1GB space due to my multiple job responsibilities on the old system, will I get the same quota on the new system?

   If you were approved to have additional space due to multiple responsibilities or approved by the respective vice dean, then that quota size will be the same you will receive on the new system.
   
   Note: After all the migration and the system is performance tuned, we will be planning of providing additional space for a yearly charge.

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6. I see a bit more of spam than before, why is that?

   In the migration to our new system, one of the peripheral systems that needed to be moved was the mailing lists. The old mailing lists were only open to few users who were authorized to send to that mailing list. The new system currently has it open (i.e. anyone in that list can send to the entire list). Due to this some spam that slips in to the centralized spam filter, and hits a mailing list will get distributed to the entire mailing list (as it is open to all).

   • Will this be fixed?

     Yes, we are developing a new mailing list manager and once that is implemented, you will see less spam.

     We are sorry for the inconvenience this is causing you.

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7. I am a user of the email client Thunderbird, MS Outlook or Eudora, what do I have to do?

   We have created on-line How-To Guides to assist you after your migration.

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8. What if I see a discrepancy from my old system to the new system? Who should I call?

   If you are experiencing any problems or issues after the migration please contact your Stern IT Help Desk, 212-998-0810.

9. How do I get my email message to appear in a new window?
   The ability to open up messages in a new window depends on which view you are utilizing to view mail Message view versus Conversation view. If you are in Message view mode, select the message and click the Detach button on the top menu bar (next to the Junk button) to open the message in a separate window. When in Conversation view it is not possible to open messages in a separate window.

   In either view, it is not possible to open up a message in a new window by double-clicking on it.

10. I am using Safari to check my connect@stern email, do I need to do anything special?
    
    If you are using Safari, be sure to click on the link below the login box to switch to "basic mode." Safari will only work with Connect in basic mode.