Client Services Enterprise Operations Teaching & Learning (CITL) Information Security

Stern Account Activation

All new members of the Stern community - students, faculty, staff, administrators - must first activate their Stern account by going to start.stern.nyu.edu and following the on-screen instructions, also provided in this how-to-guide.

* If you do not have access to a computer, you may also activate your account from a Stern workstation, by logging into Novell using with the username "start" and password "start". This will bring you directly to the screen shown below in Step 1.

** If you encounter an error after going through the on-screen instructions and are unable to logout, hold down the CTRL, ALT, DELETE keys on the keyboard. You should then be presented with a Logout option. After logging out, please visit the Stern IT Helpdesk for assistance.

  1. Input your NetID and University ID, both of which can be found on the back of your NYU Card (except for faculty, administrators, and staff, who will be assigned a different NetID). Input your birth date in YYYY-MM-DD format, and click the "Login" button.



  2. Enter a Security Question. In the case that you forget your password, you will be prompted to answer this question with the answer you provide. Therefore, it is advisable to designate a question and answer that you can easily remember. Then, provide a non-Stern email address (such as your NYU email address) and click "Next Step."


  3. Enter the password you would like to use for your account. You must choose a password of at least five characters.

If you would like to change your Stern password, use mail-forwarding or create a personal email address, you may do so through SIMON. Visit our SIMON How-to-Guide for further details and instructions.