About Stern IT

Welcome to Stern's Information Technology (IT) services. Our mission is to enable the Stern community to be creative, effective, and efficient through the use of secure, robust, reliable, and cost-effective technology services and support. We are constantly exploring ways to leverage technology in our learning spaces, offices, and collaborative environments to enhance knowledge creation and community building.		Service Advisory Construction Alert The Concourse project is a major rennovation of the UC and LC levels of Tisch and KMC halls. Unplanned service disruptions are a risk with such major construction. In the event of an unplanned disruption, we will do our best to recover service as quickly as possible.
Stern IT is creating a digitally mobile learning environment through enabling technologies on and off campus. Stern IT provides a wide range of services through its enterprise Operations, Client Services, Center for Innovation in Teaching and Learning, Relationship Management, and Security teams.

Stern IT News…

Stern IT observes National Cyber Security Awareness Month

Visit our Security Awareness website.

Connect@Stern Collaboration Suite (Zimbra) Upgrade

Stern IT upgraded our email Connect@Stern collaboration suite (Zimbra) 4.5 to its newest 5.0 edition. The upgraded version now offers integrated email, calendar and contacts, and task capabilities and soon will have other capabilities like a “Documents” tab. Users also enjoy a quicker login. Please visit our connect webpage for complete details regarding the upgrade and its new features.

Student Print Quota

As part of the Stern Campus Greening Initiative, Students are given 1,500 pages of free printing. Additional pages can be purchased through SIMON (https://w3.stern.nyu.edu/simon/LoginForm.html). Any remaining pages at the end of a school year may not be transferred over the next academic year. Please visit SIMON to confirm your current print quota.

Laptop Requirement

All MBA students are required to have a notebook computer (please see our laptop policy). The notebook requirement ensures that students will have access to the resources needed to successfully complete Stern's program of study. Stern supports the following models, Dell Latitude D630, Dell Latitude D430, Apple MacBook (Balck), Apple MacBook Pro.

Stern IT HelpDesk Relocation

July of this year, Stern IT HelpDesk and Client Services Group (Desktop Services and Classroom and Events Technology Group) moved to their new offices in the Shimkin Upper Concourse. This is an exciting transition for Stern IT as the new space allows all HelpDesk and Client Services team members to work together from one centralized location. Located in our new offices, our HelpDesk staff can be found in Shimkin UC 120. They can also be reached at 212-998-0180 or HelpDesk@stern.nyu.edu.

Apple Support

Our staff is continuing to keep pace with the growing popularity of Apple products. They are fully trained in providing complete support for all Apple users. We also have Apple Care HelpDesk which allows us to get level 2 support for Apple directly. Please visit our HelpDesk for service or questions.

Mobile Device Support

For students, Stern IT has added support for Apple iPhone with 2.0 aoftware and offers limited support for all other smart phone models. Please visit our website, for a detailed Smart Phone FAQ.

Wireless

All students can access Stern’s wireless network. KMC and Shimkin now have two wireless networks, SternOnTheMove and SternOnTheMoveSecure. Tisch currently has only SternOnTheMove. Both require web authentication, though SternOnTheMoveSecure allows users to download small client to manage these credentials. When users are within range of our SternOnTheMoveSecure network, they will automatically be authenticated and will be less likely to experience any wireless disconnects.

RFID

After a year pilot, Stern is excited to unveil the launch of our RFID program to MBA1 students. Please visit this link for a downloadable PDF guide. This card will be used for recording class attendance and to provide other support services. Additional services will be available in the near future.

Classroom Renovations

Over this past summer, four Stern classrooms have been undergone complete renovation. Tisch 200, KMC 3-65, KMC 3-70 and KMC 3-90 are now equipped with cutting edge technology, including Stern’s new classroom recording system, Echo 360.

Echo 360

Echo 360 is an enhanced recording system providing state-of-the-art recording support for classroom instruction. We believe the addition of Echo 360 will provide a more comprehensive review tool for students.

Mailing Lists

Stern has recently updated the mailing list management system, Hermes, to enforce mailing restrictions. These new measures will also reduce spam. For the Undergraduate, Graduate, Part-time Graduate, Block and Class mailing lists, only allowed senders are permitted to distribute messages. Owners may confirm their list status and access by visiting Hermes.

Data Center Relocation

Stern IT relocated our data center over the Memorial Day weekend of this year. After months of careful planning and preparation, we successfully completed the transfer of all Stern systems and servers from the Lower Concourse level of Tisch Hall to our new space at 32 Avenue of the Americas.

Reorganization

To optimize both collaboration and cooperation between department groups, Stern IT has reorganized their internal structure to reassign responsibilities and consolidate tasks. As a result, our department has streamlined to three teams, our Enterprise Operations and Solutions Group (EOpS), our Client Services and our Center for Innovation in Technology and Learning. As part of the process, Van Williams has been promoted to Senior Director of EOpS and a new Deputy CIO will be hired.

New Hires

Stern is excited to welcome many new faces to our Stern IT team. We feel the addition of these new members will only elevate our services to a new standard. Please help me in welcoming, Andrew Allen, Deputy CIO, Maya Georgieva, Manager for Educational Technologies- CITL, Brian Sampson and David Mobley, HelpDesk Support Specialists, Edwin Marte, Desktop Support Specialist and Alaric Lejano, IT Support Analyst.

We are always looking for ways to further our ability to serve and meet the needs of our students. We hope you will continue to keep us informed of how we can better serve you. As always, please remember to reach out to our HelpDesk with any questions.