|
Category
|
Service Name
|
Service Description
|
Availability
|
Eligibility
|
Contact
|
|
Accounts
|
Account Access and
Eligibility
|
The Stern Client
Services Accounts provides computer access & account-related support for
the Stern community.
|
Support:
Monday - Friday:
8am-10pm
Saturday
- Sunday:
8am-6pm
|
Faculty
Staff
Student
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Administrative
Systems
Software
Special
Projects
|
Administrative
Applications
Support
|
Provides helpdesk,
phone, and email support for an array of core business applications essential
to the daily internal operation of Stern offices.
|
Support:
Monday - Friday:
8am-10pm
Saturday
- Sunday:
8am-6pm
|
Faculty
Staff
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Instructional
Technology
Collaboration
Services
Software
Classroom
Service
|
Blackboard Course
Management System
|
The Blackboard
online learning system enables Stern faculty to create asynchronous,
interactive online course environments for students. CITL acts as liaison
with ITS for system support and management.
|
System: 24/7
Support:
Monday - Friday:
9am -5pm
|
Faculty
Staff
|
CITL
212-998-0919
citl@stern.nyu.edu
|
|
Client
Services
Training
Classroom
Services
|
Blackboard
Support
|
Support,
troubleshooting, course creation and design for Stern classes on Blackboard.
|
Support:
Monday
- Friday:
9am
-5pm
|
Faculty
Staff
|
CITL
212-998-0919
citl@stern.nyu.edu
|
|
Administrative
Services
|
Brio
Reporting
|
ITS - Brio is a business intelligence (BI) tool, typically used in
conjunction with data from the University Data Warehouse, for BI reporting
and research, in support of decision-making across the University. Individual
Brio users can create their own reports or select from portfolios of reports
that ITS has customized for NYU offices and Schools.
STERN Reporting
tool accessing the Student Information systems and DOTS. Access is granted to a specific user group.
|
System:
24/7
|
Faculty
Staff
|
HelpDesk@stern.nyu.edu
ITS-Madow,Marshall 81196
mcm220@nyu.edu;
Nix,Jack 81136 jrn1@nyu.edu
Kevin
Tun 80147
|
|
Special
Projects
|
Business Continuity
Planning
|
Planning, and
advising for all IT-related business continuity operations.
|
|
|
Office
of the CIO, 80166
CIO@stern.nyu.edu
|
|
Administrative
Services
Client
Services
Network
Services
|
Business Systems
Availability
|
Responsible for the
start up and shut down of production & test systems including their
related components. These include AIS Unix servers and applications which
support Admissions, Advising, Bursar, Executive Programs, and Recording and
Registration Data Center operations.
|
System: 24/7
Support:
Monday
Friday:
9am-5pm
|
Faculty
Staff
|
AIS Operations,
x80178
Dan
Graham x80178
|
|
Client
Services
Media
Services
|
Stern
IT Helpdesk
|
The Stern HelpDesk is the first point of contact for technology
services and help from Information Technology Services. For help by
telephone, call 1-212-998-0180. For help online, submit your question
(including as many details as possible) at http://helpdesk.stern.nyu.edu/. A HelpDesk representative will respond to the email address
you supply within one business day. For in-person help, visit the Stern HelpDesk at 40 West 4th St., Tisch Hall UC-49.
|
Support:
Monday Friday:
8am-10pm
Saturday
- Sunday: 8am-6pm
|
Faculty
Staff
Student
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Client
Services
Consultation
Hardware
Software
|
Computer Purchasing
Resources &
Recommendations
|
Stern IT provides
recommendations and offer purchasing assistance for faculty, staff,
administrators and students.
Each Spring, Stern IT creates recommended
notebook models for Stern students for the upcoming academic year.
|
System:
Monday
Friday:
9am-5pm
Support:
Monday
Friday:
9am-5pm
|
Faculty
Staff
Administrators
Students
|
Students:
Brenda Mitchell, bmitchel@stern.nyu.edu,
212-998-0391
Faculty,
Staff, Admin: Noreen Shields, nshields@stern.nyu.edu,
212-998-0186
|
|
Security
Network
Services
Web
Services
Policies
and Planning
Training
|
Information Security
Education
|
Stern Information
Security promotes greater security awareness by educating the Stern community
on how to safely use information technologies, develop standards, policies
and procedures, and identify and promote "better practices"
regarding the security of data and systems
|
Support:
Monday
Friday:
9am-5pm
|
Everyone:
Faculty
Staff
Guests
Student
|
Stern Information
Security
security@stern.nyu.edu
http://www.stern.nyu.edu/it/security/index.html
Dan Graham x80178
dgraham@stern.nyu.edu
|
|
Classroom
Services
Media
Services
Instructional
Technology
|
Technology Enhanced
Classrooms
|
Stern IT offers
technology rich classrooms for pedagogically sound learning experience.
The enhancements include Sympodium Interactive
Displays, Echo360 Lecture Capture Solutions, Smart Board interfaces, document
cameras, student table microphones, dual projection capabilities, dry-erase
wallpaper, and power outlets for student laptop use. Normal technology
classroom offerings include a networked podium PC, Wi-Fi, DVD/VCR player,
laptop connection, standard video recording capabilities, and wireless lapel
microphones.
|
Support:
Monday Friday:
8am-10pm
Saturday
- Sunday: 8am-6pm
|
Faculty
Staff
|
Classroom and Event
Technology Group
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Classroom
Services
Instructional
Technology
Media
Services
Training
|
Technology-Enhanced
Classroom
Services
|
The CITL informs faculty about new instructional
technologies and makes those learning tools readily available to enhance
student learning. The Center offers
classroom technology and podium training on a one-to-one or group basis and
researches new instructional technologies for pilots and standardization.
Most
technology-enhanced classrooms have dual projection systems, classroom
capture, Crestron, Sympodium,
document cameras, and DVD/VCR combos. The CITL will provide faculty training
in the use of enhanced classroom facilities upon request.
|
Support:
Monday
Friday:
9am
-5pm
|
Faculty
TAs
PhD
students
|
CITL
212-998-0919
citl@stern.nyu.edu
|
|
Network
Services
|
Data
Jack Activation
|
Installation,
activation, and maintenance of data jacks within Stern.
|
Support:
Monday Friday:
9am-5pm
|
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
Stern
Enterprise Operations
|
|
|
Data and Database
Hosting
|
MySQL database hosting
for administrative units within the University who require database support,
including software upgrades, backup and recovery capabilities, and so on.
|
System: 24/7
Support:
24/7
|
Faculty
Staff
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
Stern Enterprise
Operations
|
|
Client
Services
File
and Print Services
Hardware
Software
|
Desktop
Support
|
Stern IT Client
Services also offers enhanced on-site and telephone support services to Stern
departments, which could be requested by contacting the Helpdesk. A range of
resources and services is available through Desktop Support solutions,
including: knowledgeable staff to assist you by phone and at your office;
fast and effective troubleshooting of computer problems; new computer set-up
and configuration; on-site software installs, upgrades, and hardware service
assistance; evaluation of our clients needs/requirements and assistance with
hardware purchases.
|
Support:
Monday Friday:
9am-5pm
|
Faculty
Staff
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Special
Projects
Policies
and Planning
Consultation
Administrative
Systems
|
Disaster Recovery
Planning
|
Disaster Recovery
Plan and business continuity consultation and preparation assistance.
|
|
Faculty
Staff
|
Office
of the CIO, 80166
CIO@stern.nyu.edu
|
|
Collaboration
Services
Software
|
Document Management
System
|
ONBASE and ImageNow provide
and include the electronic scanning, storage, retrieval, sharing, tracking,
revision and distribution of documents and the information
|
OnBase :
System: 24/7
Support:
Monday Friday:
9am-5pm
ImageNow :
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Staff
from Dean's and Undergrad Dean's offices
|
John Lee 80155
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Accounts
Email
|
Mailing
List
|
Hermes is
NYU-STERNs official service for authorized faculty, staff, and
administrators to send email to well defined segments of the University
community.
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Everyone
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Accounts
Network
Services
|
Enterprise LDAP
Directory
|
The Enterprise LDAP
Directory enables web-based applications and other services to perform user
authentication using the Stern NetID/Password.
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
|
Van Williams
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Classroom
Services
Media
Services
Instructional
Technology
|
Faculty
Podcasting
|
Support and training
for faculty with making a podcast for their classroom or research.
|
Support:
Monday Friday:
11am-5pm
|
Faculty
Staff
|
CITL
212-998-0919
citl@stern.nyu.edu
|
|
Instructional
Technology
Training
Consultation
|
Faculty
Technology
Training
|
Training
for faculty and staff in the following technologies: Blackboard, Collaborate@Stern, personal response systems (clickers), mimio Capture, tablet PC, Turnitin,
wikis, software enhancements and upgrades
|
Support:
Monday Friday:
9am-5pm
|
Faculty
Staff
PhD
students
|
CITL
212-998-0919
citl@stern.nyu.edu
|
|
Client
Services
Network
Services
Web
Services
|
Service Advisory
|
The Stern IT Status
Page http://www.stern.nyu.edu/it/announcements.html
Provides a
up-to-date status or alerts for on systems maintenance. This system tells which system and
application will be affected.
|
System: 24/7
|
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Client
Services
File
and Print Services
Hardware
Software
Classroom
Services
|
Stern Undergraduate
Student Computer
Labs
|
Stern's two large,
modern computer labs offer high-end Windows systems, along with laser
printers, DVD drives, and related equipment, and a wide variety of up-to-date
software, including professor requested course applications. High-speed
connection to Internet
resources can be made from the labs' computers. There is no charge for use of
the Stern labs and printing is free. Labs are located in the Tisch Building Stevenson Lab (a.k.a. L101) in the Tisch Lobby, and LC 11-13-15 in the Lower Concourse level
of Tisch.
Stevenson Lab is for exclusive use by full-time Stern Undergraduate
Students. LC11-13-15 is also open to non-Stern Undergraduate students, who
are taking a Stern course. A Novell account is required to gain access to all
Lab computers.
|
Stevenson Lab: 24/7
LC11-13-15 Lab:
Support:
Monday
Friday:
8am-9pm
Saturday
- Sunday:
8am-6pm
|
UG Students
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Client Services
File
and Print Services
|
Stern E-Stations
|
Stern provides
E-Stations (express stations) all through its three building. There are 89
computers in total. The stations in Tisch are for
Undergraduate Student use, and the stations in the KMC and Shimkin buildings are for use by Graduate students. They have
Windows and commonly used application printing capabilities and high-speed
internet connection. A Stern account is required to gain access to all
E-Stations.
|
System: 24/7
Support:
Monday
Friday:
8am-10pm
Saturday
- Sunday:
8am-6pm
|
Students
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Software
|
Stern-Licensed
Software
|
NYU-Stern provides
access to licensed copies of select software to the NYU-Stern community. It
is available online via Apps@Stern for those with
Internet access and on-campus in all public computing areas.
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Faculty
Staff
Student
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Security
Consultation
Network
Services
Policies
and Planning
|
Information Security
Incident Response
& Remediation
|
Information Security
will respond to incident reports regarding the security of Stern's computers
data, and networks. Security
actively seeks to track
down, quarantine & remediate compromised computers, evaluate information
exposure, assess risk, and safeguard intellectual property and protected
information.
Information Security
participates in high impact incidents such as emergency response, sensitive
data disclosures, serious network events, and when appropriate, in
investigations conducted by ITS-Technology Security Services, NYU Public
Safety or external law enforcement agencies
|
System:
Monday Friday:
9am-5pm
Support:
Monday Friday:
9am-5pm
|
Everyone:
Faculty
Staff
Guests
Student
|
Stern Information
Security
security@stern.nyu.edu
http://www.stern.nyu.edu/it/security/index.html
Dan Graham x80178
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Collaboration
Services
Software
|
Meeting Maker
Support
|
Stern IT support
will assist in the acquisition, installation, and maintenance of the Meeting
Maker collaborative calendaring and scheduling software application.
|
Support:
Monday Friday:
9am-5pm
|
Staff
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Collaboration
Services
Web
Services
|
NYU Stern Events
Calendar
|
The NYU Stern Events
Calendar (http://calendar.stern.nyu.edu
presents a web-based showcase for Sterns many events. Departments may have
their own calendar to enhance their websites, or simply post events to the
main calendar.
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Faculty
Staff
Students
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
File and Print Services
Consultation
|
Netstorage
|
NYU-Stern users can
upload and download files to their personal storage space within the
netstorage.stern.nyu.edu webpage.
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Everyone
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Special
Projects
Classroom
Services
|
RFID
|
Radio Frequency
Technology ID to take classroom attendance automatically. This process works in conjunction with the
Student information System
|
Per class session
|
Student
Faculty
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Email
Hardware
Accounts
|
PDA Support: Blackberry
|
Stern IT currently
provides limited support for the use of Blackberry hand-held devices for use
with a variety of Stern services.
|
Monday Friday:
9am-5pm
|
Faculty
Staff
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Email
Hardware
Accounts
|
PDA Support: Treo
|
Stern IT currently
provides limited support or the use of Treo hand-held devices for use with a
variety of Stern services.
|
Monday Friday:
9am-5pm
|
Faculty
Staff
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Administrative
Systems
Client
Services
Email
Policies
and Planning
Security
|
Password Setting and
Assistance
|
Stern IT maintains
the password and account access information of Sterns network services,
including email and SIMON. The Start Service offers web-based Stern ID
activation to members of the Stern community, including both
initial password setting and password reset, mail forwarding, and
vacation messages.
|
Support:
Monday Friday:
8am-10pm
Saturday
- Sunday:
8am-6pm
|
Faculty
Staff
Students
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
File
and Print Services
|
Public Printing
|
Stern provides each
student with 2000 pages of free printing for each academic year. Students may
print at Stern Labs and E-Stations. Wireless printing is also available from
any laptop configured with iPrint.
Students who exceed
their 2000 page printing quota may purchase either 100 or 200 additional
pages through SIMON.
|
System: 24/7
Support:
Monday Friday:
8am-10pm
Saturday
- Sunday:
8am-6pm
|
Student
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Software
Research
Consultation
|
Network License
Service
|
Stern IT provides a
network license service for various mathematical and data management software
including MATLAB, Splus, SAS, CPLEX to the Stern
community to help you make the most of your connection to the Stern network.
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Faculty
Staff
Guests
Student
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
Dan Graham x80178
dgraham@stern.nyu.edu
|
|
Security
Network
Services
Client
Services
|
SSL Certificate
Management
|
Enterprise
Operations approves Verisign
SSL certificate
requests for systems within the STERN.NYU.EDU domain, for use by web and
other servers throughout the University.
|
System:
Monday Friday:
9am-5pm
Support:
Monday Friday:
9am-5pm
|
Administration
|
Van Williams 80159
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Security
|
Security Alerts
|
Stern IT posts
information on new viruses and vulnerabilities on the Stern Security website
with other general security-related information.
|
|
Everyone:
Faculty
Staff
Guests
Student
|
Stern Information
Security
security@stern.nyu.edu
http://www.stern.nyu.edu/it/security/index.html
|
|
Accounts
Administrative Systems
|
Enterprise
Information
System (AIS)
|
The Enterprise
Information System (EIS-AIS) is used to manage and process all student
records, including registration, schedules, grades, account balances, class
lists, and more. It is accessed by faculty and students through Enterprise Information
system
|
System: 24/7
|
|
Sonia Cumberbatch 80148
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Administrative Systems
Network Services
|
System Backup and
Recovery
|
Responsible for
running daily, weekly, and monthly backups. Prepares backups for off-site
storage & filing of returned backups: AIS, Novell File Servers, Mail,
Collaboration
|
Support:
Monday Friday:
9am-5pm
|
Faculty
Staff
|
Enterprise
Operations
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
|
System Monitoring
|
Responsible for 24/7
monitoring of the following systems (includes responding to system messages
and abnormal conditions to minimize downtime)
|
|
|
Enterprise
Operations
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
|
Systems
Administration
Services
|
Systems
administration services include actively hosting, managing and maintaining a
continually increasing number of department and
school Applications, Database, Web and file servers for academic and
administrative departments. Consultation is also available upon request
|
System: 24/7
|
|
Stern Enterprise
Operations
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Client
Services
Training
Consultation
|
Technology Services
for Students
|
Web support to
students on computing needs
We encourage you to
explore the IT website site at
http://www.nyu.edu/it/new_students.html
|
System: 24/7
|
Students
|
Brenda Mitchell
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Administrative
Systems
Classroom
Services
|
Unix System
Accounts
|
Unix system shell
accounts are available to all faculty, staff and students
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Faculty
Staff
|
Dan Graham
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Collaboration
Services
Telecom
Services
Network
Services
|
Video Conferencing,
Event
|
Assistance with scheduling,
setup, testing and troubleshooting of a video conference (VC) event for
faculty, administrators, and staff at Stern.
Two types of video
conferencing (VC) are available at Stern: ISDN and Internet. Each one of
these methods serves different needs and audiences.
Central NYU also
provides Video Conferencing available on campus as an alternate resource.
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Faculty
Staff
|
At Stern:
Classroom and Event
Technology Group
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
Central NYU:
Communications &
Computing
Services Client
Support 212-998-
1230
videoconferencing@nyu.edu
http://www.nyu.edu/its/conferencing
|
|
Collaboration
Services
Telecom
Services
Network
Services
|
Video Conferencing,
Infrastructure
Support
|
Installation and
maintenance of ISDN circuits and/or Network lines to support Video
Conferencing Services.
|
System:
Monday Friday:
9am-5pm
|
Faculty
Staff
|
Communications &
Computing
Services COS
212-998-1230
telephone.service@nyu.edu
|
|
Telecom
Services
|
Voice Enabled
Directory System
|
Maintenance and
updating of the servers and software for the Voice Enabled Directory System.
|
System: 24/7
Support: 24/7
|
Faculty
Staff
|
Administrative
Services and Facilities
Shamako Blackmon,
212-998-0103
sblackmo@stern.nyu.edu
|
|
Telecom
Services
|
Voice Mail
|
NYU's voice mail
system provides an easy-to-use messaging service for recording and
distributing phone messages. The voice mail system is available twenty four
hours a day, seven days a week to NYU faculty, staff, and students. Messages
can be retrieved via touchtone phone from anywhere in the world.
For more
information:
http://www.nyu.edu/its/telephone/
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Faculty
Staff
Student
|
Administrative Svcs & Facilities
Shamako Blackmon
212-998-0103
|
|
Telecom
Services
|
Voice Mail System
Administration
|
Maintenance,
upgrades, and backups as scheduled of all Voice Mail System services, software,
and related equipment.
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Faculty
Staff
|
Administrative
Services and Facilities
Shamako Blackmon,
212-998-0103
sblackmo@stern.nyu.edu
|
|
Network
Services
Telecom
Services
|
Voice and Data
Wiring
|
Installation,
maintenance, and removal of fiber and copper wiring to extend voice and data
services to campus sites.
|
System:
Monday-Saturday:
8am-5:30pm
Sunday:
8am-5pm
Support:
Monday-Sunday:
8am-5pm
|
Faculty
Staff
Student
|
Administrative Svcs & Facilities
Shamako Blackmon
212-998-0103
|
|
Client
Services
Consultation
Hardware
Software
|
Walk-In Laptop
Support
(Stern HelpDesk)
|
Provides walk-in
troubleshooting for faculty and student laptops.
|
Support:
Monday Friday:
8am-10pm
Saturday -Sunday:
8am-6pm
|
Faculty, Student
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Administrative Systems
Consultation
Security
Software
Web Services
|
Web Server Systems
Management
|
Web server
hosting/system administration
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Faculty
Staff
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Network
Services
|
Wireless Laptop
Access at Stern
|
Provides wireless
connectivity to the Stern network
|
Support: 24/7
|
Faculty
Staff
Student
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Client
Services
Collaboration
Consultation
Policies
and Planning
Web
Services
|
Stern Website
|
The Stern website at
http://www.stern.nyu.edu provides
information for the Stern community
and general public..
|
System: 24/7
Support:
Monday Friday:
8am-10pm
|
Stern community and
general public
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Classroom
Services
Client
Services
Software
|
Apps@Stern
|
Stern
IT offers remote software application. This software runs completely off a
server, but appears to have been installed locally, enabling users to open,
save and modify files belonging to those applications. Users can log into http://apps.stern.nyu.edu to access applications.
Software
has to be provided by the department. As of now its available to all
departments and Graduate students. Undergraduate students are granted access
by professors request.
|
Service:
24/7
Support:
Monday Friday:
8am-9pm
Saturday -Sunday:
8am-6pm
|
Faculty
Staff
Students
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Client
Services
Software
Research
Web
Services
|
Survey
Creation Solutions
|
SNAP
is a survey creation, publishing, and reporting software application.
Software
can only be used on-campus via valid Novell Login. Application is located in
Novell Application Launcher.
|
Service:
24/7
Support:
Monday Friday:
9am-5pm
|
Faculty
Staff
Students
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Classroom
Services
Instructional
Technology
Client
Services
Software
|
Course
Software Requirements
|
Faculty
can request course software for the entire academic year using our online
submission form. IT staff will then work with faculty to get the software
installed on Public computers as well as the Citrix environment (Apps@Stern).
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Faculty
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Accounts
Administrative
Systems
Security
|
AIS
Account Management
|
AIS
Operations provides user account management and annual auditing of AIS Unix
servers supporting Admissions, Advising, Bursar, Executive Programs, and
Recording and Registration.
|
Support:
Monday Friday:
9am-5pm
|
Faculty
Staff
|
AIS Operations,
x80178
Dan Graham x80178
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Administrative
Systems
Network
Services
|
AIS
System and Application Monitoring
|
AIS
Operations provides 24/7 routine monitoring of AIS Unix servers and the
applications including those which support Admissions, Advising, Bursar,
Executive Programs, and Recording and Registration. Respond to system and
application warning messages, data flow interruptions, and abnormal
conditions to minimize service delays and downtime.
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Faculty
Staff
|
AIS Operations,
x80178
Dan Graham x80178
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Classroom
Services
Client
Services
Hardware
Software
|
Loaner Laptop
Program Students
|
The Stern IT HelpDesk provides laptops to MBA students for use within
the Stern complex. The laptops will be
loaned out for 4 hours or until 1 hour before the end of business hours,
supplies permitting. Each laptop
contains the same suite of software available on our lab machines, and has
Wireless capabilities.
|
Support:
Monday Friday:
8am-9pm
Saturday - Sunday:
8am-5pm
|
Student (MBA)
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Client
Services
Hardware
Software
|
Loaner Laptop
Program Faculty
|
Stern IT provides
laptops to Faculty, Staff, and Administrators at Stern for use in Special
Events or for extended loan. Requests
are made via an email to helpdesk@stern.nyu.edu
with the reason for the loan request and the length of time the laptop will
be needed. All laptops come with
standard productivity software, and all data is completely cleared upon
return to the Help Desk.
|
Support:
Monday Friday:
8am-10pm
Saturday - Sunday:
8am-5pm
|
Faculty
Staff
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Research
|
Grid
Computing and Research Applications
Support
|
Research
Operations provides daily operations support and 24/7 monitoring of research
applications on Unix servers. We
respond to system and application warning messages, individual and grid job
flow interruptions, and abnormal conditions to minimize service delays and
downtime..
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Faculty
Staff
|
Research Operations,
x80178
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
Dan Graham x80178
HelpDesk@stern.nyu.edu
|
|
Administrative
Systems
Special
Projects
|
Sallie
Mae credit card processing for custom websites
|
Service
is available to Stern staff. It is
recommended that all web payment sites utilize the Universitys Sallie Mae
processing service. Stern Enterprise group will assist with web form creation
and calls to
the credit card processor. See the University policy at http://www.nyu.edu/webguide/development/service/creditcard
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Faculty
and Staff
|
Stern Enterprise
operations
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Email
Collaboration
Services
Accounts
Email
|
Email
(including IMAP/POP, Authenticated SMTP, Webmail, 2GB Storage, forwarding and
vacation messages
|
Stern
provides email accounts to faculty, staff and students. To start using your email services you must
be a valid NYU Stern member and have a valid Stern account.
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Faculty
Staff
Students
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Collaboration
Services
Email
Accounts
|
Personal
Calendars
|
Stern
provides calendar accounts to faculty, staff and students. To start using your calendar services you
must be a valid NYU Stern member and have a valid Stern account.
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Faculty
Staff
Students
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Collaboration
Services
Email
Accounts
|
Personal
Webspace
|
Stern
provides personal webspace accounts to faculty,
staff and students. To start using
your personal webspace you must be a valid NYU
Stern member and have a valid Stern account.
Note:
No commercial activity can be conducted on your webspace.
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Faculty
Staff
Students
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Accounts
Email
Collaboration
Services
|
Club
Accounts (including email, webpage, calendar)
|
Stern
IT provides all approved Stern clubs and student organizations with a Stern
account that includes email, calendar, printing, webspace and network file space.
|
System: 24/7
Support:
Monday Friday:
8am-9pm
Saturday - Sunday:
8am-5pm
|
Approved
Student clubs ugrad and mba
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Accounts
Email
Collaboration
Services
|
Club
Mailing Lists (each club gets two lists one private and one public)
|
Stern
IT provides all approved Stern clubs and student organizations with two
mailings lists, one public and one private, that the club leadership can
manage.
|
System: 24/7
Support:
Monday Friday:
8am-9pm
Saturday - Sunday:
8am-5pm
|
Approved
Student clubs ugrad and mba
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Software
Administrative
Systems
Accounts
Classroom
Services
|
MySQL Acounts
(Database)
|
Stern
IT provides approved Stern clubs and student organizations, students and
faculty and staff with MySql accounts upon request
and completion of the application form located at:
http://www.stern.nyu.edu/it/faqs/mysqlform.html
|
System: 24/7
Support:
Monday Friday:
8am-9pm
Saturday - Sunday:
8am-5pm
|
Faculty
Staff
Students
Approved
Student clubs
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Email
Network
Services
Software
Security
|
Anti-spam/Anti-virus
services
|
Pure
Message is Sterns Enterprise antispam system. You
may login to spamblock.stern.nyu.edu to access the system. The spamblock system will allow you to review messages sent
to your account that were flagged as spam and not delivered to your inbox. If
you wish to have a message in the filter delivered to your inbox, you can
choose to do so.
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Stern
Community
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Classroom
Sercives
Research
|
Bloomberg
Terminals
|
Bloomberg
terminals are available for student use.
|
Terminals: 24/7
Support:
Monday Friday:
8am-9pm
Saturday - Sunday:
8am-5pm
|
Students
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Classroom
Services
Research
|
VBL
(Virtual Business Library offered through NYU)
|
A
collection of databases, access to data services and news collections is
available through the Virtual Business Library website
|
Website: 24/7
Support:
Monday Friday:
9am-5pm
|
Students
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Accounts
Email
Collaboration
Services
|
CollegeMailer
|
CollegeMailer provide MBA clubs
and student organizations with event and member management services including
mailing lists, membership databases, event RSVP and registration, etc.
|
Website: 24/7
Support:
Monday Friday:
8am-9pm
Saturday - Sunday:
8am-5pm
|
MBA
students
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Administrative
Systems
Email
|
SWAP
Alumni Platform and EFL (email forwarding for life)
|
Alumni
community portal. You may access the community through https://alumnionline.stern.nyu.edu/default.aspx?page=BasicLogin .
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Students,
Alumni and staff
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
swap@stern.nyu.edu
|
|
Administrative
Systems
Collaboration
Services
Software
|
Admission
chat system
|
The
admissions Chat solution is Parachat.
Students
may access this chat from the Admitted student Website.
|
Support:
Monday Friday:
9am-5pm
|
New
Admits and Students
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Client
Services
Network
Services
|
Guest
Wireless Access/Logins
|
Temporary
wireless login for visitors at the university to access Sterns Wireless
Network
|
Monday Friday:
8am-10pm
Sat.-Sun. 8am-6pm
|
Faculty
Staff
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Special
Events
Client
Services
Consultation
Media
Services
Network
Services
|
Conference/Event
Support
|
Classroom
and Event Technology group (CETG) provides support for all special events
held at the Stern School of Business.
Note:
Request should be made 72 hours in advance of event.
Consultation;
pre and post event
equipment
requests; audio / video
Computer
and Networking requests
|
Support
Monday Friday:
9am-5pm
|
Faculty
Staff
Students
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Client
Services
Consultation
|
Student
Club Support
|
Student
clubs are provided with computer and information technology support and
consultation services
|
Support:
Monday Friday:
9am-6pm
and by appointment
|
Students
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Client
Services
Consultation
|
Student
e-elections support
|
Student
organization leadership is provided with yearly electronic voting services
including ballot customization, on-line voting, and vote counts/reports
|
Support:
Monday Friday:
8am-9pm
Saturday - Sunday:
8am-5pm
|
Student
Organization Leadership
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Network
Services
|
Data
Back-up and Recovery
|
Responsible
for running daily, weekly, and monthly backups. Prepares backups for off-site storage and
filing or returned backups:AIS, Novell File
Servers, Mail, Collaboration, et al
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Stern
Community
|
Stern Enterprise
Operations
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Client
Services
Web
Services
|
Webform creation
|
Consult
about using web pages with forms for surveys, rsvp
forms, scheduling, etc
·
Creating
forms / Data scripts
·
Hosting
/ publishing
·
Collection
/ Reporting
*May
require additional resources.
|
24/7, availability
Support
Monday Friday:
9am-5pm
|
Faculty
Staff
Students
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Classroom
Services
Instructional
Technology
|
Turnitin-Plagiarism Detection
|
Turnitin is online
plagiarism prevention and detection software licensed for unlimited use for
faculty at Stern. Turnitin enables faculty or
students to submit assignments online and receive originality reports that
compare the content to data on the Internet, commercial databases, and
previous papers submitted to the system.
|
24/7
Support
Monday Friday:
9am-5pm
|
Faculty
Staff
Students
|
CITL
212-998-0919
citl@stern.nyu.edu
|
|
Collaboration
Services
Classroom
Services
Instructional
Technology
|
Blackboard
accounts/admin/support/tutorials
|
Both
NYU Central and the Stern school use the Blackboard course management system.
This system allows instructors to post and organize course materials,
communicate with students outside of class, exchange homework assignments,
offer tests, and maintain grades online. Blackboard also provides a means of
streaming video-recorded class meetings, surveying students, and creating
collaborative group projects and learning communities outside of the
classroom.
The
CITL handles all Blackboard support for Stern faculty by offering on-going
daily technical support, one-on-one training sessions, and course management
workshops for faculty and academic administrators.
|
24/7
Support
Monday Friday:
9am-5pm
|
Faculty
Staff
Students
|
CITL
212-998-0919
citl@stern.nyu.edu
|
|
Classroom
Services
|
Classrooms
maintenance/ planning/ support
|
Stern-IT
performs regularly scheduled technology maintenance in all Stern
classrooms. The audio, visual, and computing technologies are tested
twice daily to ensure proper operation throughout the day. Prompt and
on-site repairs are carried out if a call is received from classroom
areas. If necessary, IT will provide alternative technology.
|
Support:
Monday Friday:
8am-10pm
Saturday - Sunday:
8am-6pm
|
Faculty
Staff
|
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Client
Services
Consultation
Special
Projects
|
Application
Development
|
Programming
and consulting are available for departments who want to supplement their
work flow and streamline business processes.
|
Support:
Monday Friday:
9am-5pm
|
Faculty
Staff
|
Stern Enterprise
Operations
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Administrative
Systems
Software
|
Admissions
Systems
|
Current
Admission systems housesthe Prospect and Applicant records. There are 3 instances- Fulltime and Langone, Executive MBA and PHD.
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Admissions
and administrative departments
|
Stern Enterprise
Operations
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Web
Services
Policies
and Planning
|
Webtrends
|
Marketing
and web analytics reports. Users may
gauge and evaluate the hits to each URL.
Profiles are created based on request and roles.
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Faculty
Staff
|
Stern Enterprise
Operations
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
High
Performance Research Computing
|
Grid
Computing Operations
|
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Faculty
Guest
Researchers
Research
Staff
|
Research Operations
Dan Graham x80178
dgraham@stern.nyu.edu
rwurl@stern.nyu.edu
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Research
Accounts-
UNIX
Software
|
Grid
Account Services
|
All
faculty and research staff are authorized to use the
research facilities at Stern. If you
have one or more Non-Stern co-authors or guest researchers working or
collaborating with you then you may request Non-Stern guest accounts for
them. If the nature of your research
collects, utilizes or publishes protected data or intellectual property, you
may be asked to supply us with a signed Non-Disclosure Agreement for each
such account.
|
Support:
Monday Friday:
9am-5pm
|
Faculty,
Guest Researchers and Research Staff
|
Research Operations
Norman White x80842
nwhite@stern.nyu.edu
Dan Graham x80178
dgraham@stern.nyu.edu
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Research
Special
Projects
|
High
Performance Computing Consulting Service
|
Consulting
services to help parallelize the tasks in your research project
|
Support:
Monday Friday:
9am-5pm
|
Faculty
Guest
Researchers
Research
Staff
|
Research Operations
Norman White x80842
nwhite@stern.nyu.edu
Dan Graham x80178
dgraham@stern.nyu.edu
rwurl@stern.nyu.edu
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Network
Services
|
Grid
Resource Monitoring
|
Ensure
constant availability of computing resources such as, memory, raw CPU, home
directory access, disk storage, application software, database access and
management tools
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Faculty
Guest
Researchers
Research
Staff
|
Research Operations
Norman White x80842
nwhite@stern.nyu.edu
Dan Graham x80178
dgraham@stern.nyu.edu
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Research
Network
Services
|
Parallel
Computing
|
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Faculty
Guest
Researchers
Research
Staff
|
Research Operations
Norman White x80842
nwhite@stern.nyu.edu
Dan Graham x80178
dgraham@stern.nyu.edu
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Research
Network
Services
|
Storage
and Data Import/Export Operations
|
In
addition to home directory storage, the Stern Grid supports over 60 terabytes
of research data and software
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Faculty
Guest
Researchers
Research
Staff
|
Research Operations
Norman White x80842
nwhite@stern.nyu.edu
Dan Graham x80178
dgraham@stern.nyu.edu
rwurl@stern.nyu.edu
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Research
Network
Services
|
Research
Application Monitoring
|
We
routinely monitor our clients applications for resource availability and
timely execution.
|
System: 24/7
Support:
Monday Friday:
9am-5pm
|
Faculty
Guest
Researchers
Research
Staff
|
Research Operations
Norman White x80842
nwhite@stern.nyu.edu
Dan Graham x80178
dgraham@stern.nyu.edu
rwurl@stern.nyu.edu
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
|
|
Research
Network
Services
|
Special
Projects Monitoring
|
Upon
request, we will provide specialized application monitoring consistent with
the needs of your research project.
|
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Monday Friday:
9am-5pm
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Faculty
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Research Operations
HelpDesk
212-998-0180
helpdesk@stern.nyu.edu
http://helpdesk.stern.nyu.edu
Dan Graham x80178
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Research
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direct access to: ISE Options Data, Bloomberg, Board Analyst, Bobst Library, Compustat, ComScore, CRSP, Datastream, Dow
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Insight, RiskMetrics (formerly IRRC), S&P
Credit Ratings, SDC Platinum, SEC Disclosure, Thomson Financial, Worldscope Fundamentals, WRDS and Yield Book.
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System: 24/7
Support:
Monday Friday:
9am-5pm
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Faculty
Guest
Researchers
Research
Staff
|
Research Operations
Norman White x80842
nwhite@stern.nyu.edu
David Frederick x80139
dfrederi@stern.nyu.edu
Dan Graham x80178
dgraham@stern.nyu.edu
rwurl@stern.nyu.edu
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