Stern IT Supported Hardware and Software

I. Student Laptops

1) Stern’s Supported Services:

• Connect@Stern via Internet Explorer or Firefox browsers
• Desktop mail via Thunderbird
• Wireless network
• Printing via Windows & MAC
• Apps@Stern via Internet Explorer or Firefox browsers
• Stern web applications via Internet Explorer or Firefox browsers

2) Stern Supported Hardware:

• Full Support:

Dell Latitude D620/D630/E630 - Stern Recommended Notebook

o Intel Core2 Duo T7500, 2.20GHz 800Mhz 4M L2 Cache
o Windows Vista Business Edition
o 14.1 in Wide Screen WXGA LCD
o 2GB DDR2, SDRAM, 2 Dimms RAM
o 120GB Hard Drive
o No Floppy Drive
o 802.11a/g/n wireless
o Internal 8X DVD+/-RW w/ Roxio Creator and Cyberlink Power DVD
o 6 cell primary battery
o 65w AC Adapter

Dell Latitude D430 - Stern Recommended Notebook

o Intel Core2 Duo U7600, 1.20GHz 533Mhz 2M L2 Cache
o Windows Vista Business Edition
o 12.1 in Wide Screen WXGA LCD
o 2GB DDR2, SDRAM, 2 Dimms (1GB Integrated) RAM
o 120GB Hard Drive
o No Floppy Drive
o 802.11a/g/n wireless
o External 8X DVD+/-RW w/ Roxio Creator and Cyberlink Power DVD
o 6 cell primary battery
o 65w AC Adapter

• Partial Support:

Apple MacBook

o MacBook 2.4GHz Intel Core 2 Duo – Black
o 2GB 667 DDR2 SDRAM - 2x1GB RAM
o 250GB Serial ATA drive @ 5400 rpm Hard Drive
o No Floppy Drive
o 802.11a/b/g wireless card
o Superdrive 8x (DVD+R DL/DVD±RW/CD-RW) drive internal
o 13.3-inch (diagonal) glossy TFT widescreen display, 1280 by 800 resolution

• Basic Support:

All other laptops running Stern Supported Software

3) Stern Supported Software:

• English Language version of any of the following:

Windows XP
Windows Vista
Mac OS 10.X

• Symantec Antivirus

II. Desktop Support

1) Stern Supported Hardware:

• Full support:

Dell Optiplex Desktop computers
Dell Latitude Laptop computers

• Partial Support:

All other Dell desktop and laptop computers
Non-Dell Desktop Computers
Non-Dell Laptop Computers. These include brands such as:

o IBM (Thinkpad)
o Toshiba
o Sony Vaio
o HP
o Fuji
o Panasonic

Apple Macintosh Desktop Computers
Apple Macintosh Laptop Computers
Hand-Help Devices (configuration and setup of email and calendar only). Currently supported:

o Blackberry
o Treo
o Palm Pilot

For more information on this please visit.

HP Laserjet Printers
HP Deskjet Printers
Scanners

• Unsupported (No support):

Equipment not purchased through Stern or used for Stern business use
Fax Machines
Photocopiers
Hand-held devices not specified on the supported hardware list

2) Stern Supported Software:

• Full Support :

English Language version of any of the following:

Windows 2000
Windows XP
Windows Vista
Symantec Anti-Virus
Novell Netware Client for Windows (any version)

• Partial support:

Apple MAC OSX
Microsoft Office 2000/XP/2003/2007
Mozilla Thunderbird
Mozilla Firefox
Internet Explorer
Adobe reader v8
Itunes
Roxio Creator
Cyberlink Power DVD
Spybot Search and destroy
Lavasoft Ad-aware 2007
Realplayer
Quicktime
WinScp

• Installation Only Support:

Applications include but are not limited to the following:

Macromedia Dreamweaver
Adobe Acrobat Professional
Advance
Adobe Photoshop

• Unsupported (No support):

All other applications, which include but are not limited to the following

64-bit Operating systems
Linux/Unix Operating Systems
Internet shareware/freeware applications
Non-Work related applications

III. Classroom and Event Technology Group (CETG)

1) Equipment available for setup in classroom and special event venues include:

• Wired and wireless microphones for amplification or recordings.
• PA system with DVD playback.
• Projector for classroom computer, laptop, DVD, and/or VHS display.
• Document camera for classroom use.
• Television with DVD and/or VHS playback.
• In-room mounted camera or DV camcorder for video recordings.

2) “Best effort” support is provided with the following services:

• Media transcoding

Conversion from VHS/CD/DVD/Mini-DV to an electronic media format.
Transfer to DVD, if requested

• Video conferencing – Testing and preparation of video conference units located in Stern.
• Digital voice recordings – MiniDisc or MP3 recorder device assistance.