Authenticated SMTP FAQ

What is authenticated SMTP?

SMTP is Stern's outgoing mail service. It allows you to send messages from your Stern account to other email addresses, both Stern and non-Stern. Authenticated means that it requires you to enter your username and password in order to use the service. Just as you need to login to your email account in order to read your messages, you will now need to enter your password in order to send messages.

Why does Stern require authenticated SMTP?

Stern IT requires authenticated SMTP - that is we require everyone to enter a password in order to use our server to send mail - as a security and anti-spam measure. Without such a requirement, spammers can exploit our mail server and use it to send lots of spam or unauthorized mail.

When will my mail program ask for my password?

Typically, the mail program will ask for your password when you click "Send" on the first message for that mail session.

Can I save my password so that I will not be prompted for it every session?

Thunderbird mail program does not allow you to save the password. Outlook mail does allow you to "remember" the password so that you will not be require to re-enter it each session.

How do I configue authenticated SMTP service?

Please see the appropriate guide for your mail program:

• Outlook 2007
• Outlook 2003
• Thunderbird
• Eudora

If you do not see a guide listed for your mail program or smartphone, please contact the helpdesk at 212-998-0180 for assistance.

Is there a secure login option for the authenticated SMTP service?

Yes, please see the relevant authenticated SMTP How-to-Guide for your mail program (Outlook or Thunderbird) for more information on setting the secure (SSL) option.