# Prof. Arun Sundararajan comments on the recent changes at TaskRabbit

1 Faculty News July 17, 2014 ![San Francisco Chronicle logo](/sites/default/files/styles/246w/public/assets/images/con_030853.jpg?itok=5J96iBF2)>

Excerpt from [San Francisco Chronicle](http://www.sfgate.com/business/article/TaskRabbit-makes-some-workers-hopping-mad-5629239.php) -- "[Arun Sundararajan](http://www.stern.nyu.edu/faculty/bio/arun-sundararajan), an NYU business professor who studies emerging digital economies, said it's not possible to determine whether the complaints are from a vocal minority or represent widespread dissatisfaction. 'It seemed like (the new model) was a necessary shift for TaskRabbit to grow, but they may have underestimated the extent to which providers and clients felt a sense of ownership over doing things the old way,' he said. 'In any marketplace, the people who are trading start to feel engaged with the process they have learned.'"

[Read more](http://www.sfgate.com/business/article/TaskRabbit-makes-some-workers-hopping-mad-5629239.php)