# Prof. Priya Raghubir on the impact of recorded customer service phone calls

1 Faculty News August 19, 2014 ![Huffington Post logo](/sites/default/files/styles/246w/public/assets/images/huffpost192x144.jpg?itok=sF2Y0c9v)>

Excerpt from [The Huffington Post](http://www.huffingtonpost.com/2014/08/19/recording-customer-service_n_5683216.html) -- "Just as companies have begun in recent years to monitor social media like Facebook and Twitter for feedback, the recent spate of high-profile recorded customer-service calls may push some companies to improve their customer service, according to [Priya Raghubir](http://www.stern.nyu.edu/faculty/bio/priya-raghubir), a professor of marketing at New York University's Stern School of Business. 'Just the mere fact that consumers could be doing this will get companies to start being a little more cognizant of trying to reduce the extent they try to hold customers hostage,' Raghubir told HuffPost."

[Read more](http://www.huffingtonpost.com/2014/08/19/recording-customer-service_n_5683216.html)