# Professor Arun Sundararajan comments on rating systems on digital platforms

1 Faculty News October 28, 2015 ![The Verge logo](/sites/default/files/styles/246w/public/assets/images/theverge.jpg?itok=TV-zqWUM)>

Excerpt from [The Verge](http://www.theverge.com/2015/10/28/9625968/rating-system-on-demand-economy-uber-olive-garden) -- "Ratings systems fall along a continuum. They can be used to establish trust between customers and workers, but they can also be a way to enforce standards of service, said [Arun Sundararajan](http://www.stern.nyu.edu/faculty/bio/arun-sundararajan), a professor at NYU’s Stern School of Business who studies digital platforms. 'It’s not helping customers make better choices by giving more information, it’s having a mechanism that allows automated customer feedback to identify workers who are subpar.' The rating systems used by on-demand platforms all have a disciplinary element."

[Read more](http://www.theverge.com/2015/10/28/9625968/rating-system-on-demand-economy-uber-olive-garden)