# Professor Irving Schenkler examines Boeing’s crisis management strategy as its 737 MAX nears a return to service

1 Faculty News November 17, 2019 ![SeattleTimes_190x145](/sites/default/files/styles/246w/public/assets/images/SeattleTimes_190x145.png?itok=9V89gr0o)>

Excerpt from [The Seattle Times](https://www.seattletimes.com/business/boeing-aerospace/as-boeings-737-max-nears-a-return-to-service-will-flyers-return-to-it/) -- "Boeing’s 'the less said, the better' approach created a vacuum that was ultimately filled by critical news reports that exposed deeper safety concerns and contradicted the company’s statements," [Schenkler](https://www.stern.nyu.edu/faculty/bio/irving-schenkler) said.

[Read More](https://www.seattletimes.com/business/boeing-aerospace/as-boeings-737-max-nears-a-return-to-service-will-flyers-return-to-it/)