# Professor John Horton explains why consumers sometimes give inflated ratings for poor service in ridesharing apps

1 Faculty News January 8, 2019 ![NPR logo](/sites/default/files/styles/246w/public/assets/images/con_030855.jpg?itok=Ti1_93MD)>

Excerpt from [NPR](http://news.wsiu.org/post/why-consumers-systematically-give-inflated-grades-poor-service#stream/0) -- "There's quite a bit of evidence that people don't rate people harshly in these systems, even if they maybe had a bad experience or a not great experience just because they don't want to harm the other person. And you can kind of think, if you have a bad Uber ride, you know, you may be unhappy as a passenger. But you don't want to ruin a person's livelihood."

[Listen here](http://news.wsiu.org/post/why-consumers-systematically-give-inflated-grades-poor-service#stream/0)