# Professor John Horton's joint research on rating inflation on online platforms is spotlighted

1 Faculty News April 5, 2018 ![Quartz logo](/sites/default/files/styles/246w/public/assets/images/con_038218.gif?itok=JIQPnzXd)>

Excerpt from [Quartz](https://qz.com/1244155/good-luck-leaving-your-uber-driver-less-than-five-stars/) -- "How did Uber’s ratings become more inflated than grades at Harvard? That’s the topic of a new paper, 'Reputation Inflation,' from NYU’s [John Horton](http://www.stern.nyu.edu/faculty/bio/john-horton) and Apostolos Filippas, and Collage.com CEO Joseph Golden. The paper argues that online platforms, especially peer-to-peer ones like Uber and Airbnb, are highly susceptible to ratings inflation because, well, it’s uncomfortable for one person to leave another a bad review."

[Read more](https://qz.com/1244155/good-luck-leaving-your-uber-driver-less-than-five-stars/)