# Professor Melissa Schilling explains why collective bargaining agreements for bank employees might result in diminished service for customers

1 Faculty News January 30, 2017 ![Bloomberg logo](/sites/default/files/styles/246w/public/assets/images/bloomberg192x144.jpg?itok=yV529lwz)>

Excerpt from [Bloomberg](https://www.bloomberg.com/news/articles/2017-01-30/communications-union-escalates-effort-to-organize-bank-staff) -- "'The bank would have less ability to incentivize the tellers and the personal bankers and the call-center workers to provide really high-quality service,' says [Melissa Schilling](http://www.stern.nyu.edu/faculty/bio/melissa-schilling), a management professor at New York University’s Stern School of Business. 'It might become a lot more like going to the DMV, which none of us wants to do.'"

[Read more](https://www.bloomberg.com/news/articles/2017-01-30/communications-union-escalates-effort-to-organize-bank-staff)