# Professor Mor Armony discusses the return of some call center jobs to the United States

1 Faculty News May 31, 2016 ![Marketplace Logo](/sites/default/files/styles/246w/public/assets/images/marketplace_logo.jpg?itok=IIav3Udj)>

Excerpt from [Marketplace](http://www.marketplace.org/2016/05/31/business/verizons-deal-puts-spotlight-us-call-center-jobs) -- "'Very quietly, companies have been returning call center jobs to the U.S. from where they were outsourced to, whether it was India, the Philippines,' or elsewhere, said [Mor Armony](http://www.stern.nyu.edu/faculty/bio/mor-armony), an associate professor at New York University’s Stern School of Business. ... 'There’s been a big backlash-- not only politically,' said Armony. 'But also from a business perspective… there’s a basic trade-off between quality and costs.'"

[Read more](http://www.marketplace.org/2016/05/31/business/verizons-deal-puts-spotlight-us-call-center-jobs)