# Professor Scott Galloway comments on United Airlines' handling of its PR crisis

1 Faculty News April 11, 2017 ![Bloomberg logo](/sites/default/files/styles/246w/public/assets/images/bloomberg.jpg?itok=7lKHn1Sf)>

Excerpt from [Bloomberg](https://www.bloomberg.com/news/videos/2017-04-11/nyu-s-galloway-says-heads-should-roll-at-united-video) -- "On a scale of 1 to 10, it was -1. I think it was probably the most tone-deaf response I've seen to this type of issue, I think, possible ever. He used the term 're-accommodate' as if he was trying to put a good spin on it. It just took a bad situation and made it worse."

[Watch the video](https://www.bloomberg.com/news/videos/2017-04-11/nyu-s-galloway-says-heads-should-roll-at-united-video)