# Professor Scott Galloway highlights Starbucks' crisis response

1 Faculty News April 20, 2018 ![Financial Times logo](/sites/default/files/styles/246w/public/assets/images/uat_025699.jpg?itok=5SpaxEbn)>

Excerpt from the [Financial Times](https://www.ft.com/content/8b5dc8e8-447d-11e8-93cf-67ac3a6482fd) -- "Starbucks’ actions — responding quickly, making its chief executive visible, engaging widely and pledging action — were a 'textbook case study on how to handle a crisis', says [Scott Galloway](http://www.stern.nyu.edu/faculty/bio/scott-galloway), a marketing professor at New York University’s Stern School of Business. 'Can you imagine Facebook closing its service for a day to examine all the content?'"

[Read more](https://www.ft.com/content/8b5dc8e8-447d-11e8-93cf-67ac3a6482fd)