# Prof. Scott Galloway discusses GM CEO Mary Barra's handling of its recent recall

1 Faculty News April 1, 2014 ![Bloomberg logo](/sites/default/files/styles/246w/public/assets/images/bloomberg192x144.jpg?itok=yV529lwz)>

Excerpt from [Bloomberg TV](http://www.bloomberg.com/video/gm-ceo-mary-barra-gets-a-pass-galloway-TCqhhHzkTXmZ85jfMgDnxw.html) -- "Crisis management always boils down to the same three things. Acknowledge the issue, get the top guy or gal addressing the issue, and then overcorrect. And I think they've done everything except address the issue when it actually happened and that's what they're getting heartache about. She gets a pass. She's fine. She's been on the job six weeks."

[Watch the video](http://www.bloomberg.com/video/gm-ceo-mary-barra-gets-a-pass-galloway-TCqhhHzkTXmZ85jfMgDnxw.html)