Prof. Heski Bar-Isaac's research on online rankings is featured
July 06, 2012
Excerpt from Crain's New York -- "A majority of New York City hospitals scored below the halfway mark in an August 2012 edition of Consumer Reports ranking more than 1,000 hospitals nationwide on patient safety. But the results can twist how hospital administrators prioritize improvements, said Heski Bar-Isaac, a professor of economics at the Rotman School of Management at the University of Toronto. 'If the rankings aren't counting absolutely everything, then they might be pushing investments and performance in certain directions,' he said."