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Professor Gavin Kilduff's research on using sympathy in negotiations is featured

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Excerpt from Business News Daily -- "Taking a cutthroat approach isn't always the best way to get what you want when negotiating, new research finds. Bringing emotion into negotiations often elicits compassion from the other party, making that person more likely to develop sympathy and, in turn, more willing to compromise and find creative solutions, finds a study set to be published in the journal Organizational Behavior and Human Decision Processes."

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