Professor Mor Armony discusses the return of some call center jobs to the United States
— May 31, 2016
Excerpt from Marketplace -- "'Very quietly, companies have been returning call center jobs to the U.S. from where they were outsourced to, whether it was India, the Philippines,' or elsewhere, said Mor Armony, an associate professor at New York University’s Stern School of Business. ... 'There’s been a big backlash-- not only politically,' said Armony. 'But also from a business perspective… there’s a basic trade-off between quality and costs.'"