Faculty News
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Professor Anindya Ghose shares insights on how Samsung can restore trust with its customers
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Excerpt from ABC News -- "Ghose said that to restore trust with consumers, the company would have to recall all of the defective phones (a process it has started), pinpoint the cause of the problem, fully reimburse consumers and convince its business partners 'to give it another shot with the next set of product releases.'"
Faculty News
—

Excerpt from ABC News -- "Ghose said that to restore trust with consumers, the company would have to recall all of the defective phones (a process it has started), pinpoint the cause of the problem, fully reimburse consumers and convince its business partners 'to give it another shot with the next set of product releases.'"