Amazon Is on to Something
— September 8, 2015
By Anat Lechner
Don’t get me wrong. I am not in favor of making employees miserable, not directly, nor incidentally. But I do believe in keeping things real as you attempt to build new, incredible and irrefutable value. And keeping things real, open, authentic, direct and transparent is never easy!
Amazon conducts itself with an extraordinary commitment to customer value, done in a near-perfect way with the highest standards of excellence, a deep sense of purposefulness and an overall uncompromised discipline to invent, redefine and dynamically update industry’s customer centrism benchmark.
Read the full article as published in The New York Times
Anat Lechner is a Clinical Associate Professor of Management and Organizations