Opinion
The Transformation of Patient-Clinician Relationships with AI-based Medical Advice
— March 1, 2021

By Oded Nov, Yindalon Aphinyanaphongs, Yvonne W. Lui, Devin Mann, Maurizio Porfiri, Mark Riedl, John-Ross Rizzo, Batia Wiesenfeld
By Oded Nov, Yindalon Aphinyanaphongs, Yvonne W. Lui, Devin Mann, Maurizio Porfiri, Mark Riedl, John-Ross Rizzo, Batia Wiesenfeld
In this Viewpoint, we argue that BYOA is changing the patient-clinician relationship and the nature of expert work in healthcare, and better patient-clinician-information-interpretation relationships can be facilitated with solutions that integrate technological and organizational perspectives.
Read the full Communications of the ACM article.
____
Batia Wiesenfeld is the Andre J.L. Koo Professor of Management and Director of the Business & Society Program.