Faculty News

Professor John Horton's joint research on reputation inflation is included in a story on Amazon’s new 4-star store and online ratings

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Excerpt from Forbes -- "'On Uber and Lyft, it is widely known that anything less than 5 stars is considered "bad" feedback,' declared an academic paper released earlier this year by New York University's Stern School of Business. '…Nearly 90% of UberX Chicago trips in early 2017 had a perfect 5-star rating.'"

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