Professor Scott Galloway argues that Lyft's new standardized protocol for determining whether to ban drivers who may pose a safety threat to passengers is an effort to reduce costs and abdicate responsibility
— October 30, 2019
Excerpt from The Seattle Times -- “'Removing human nuance around something as sensitive around which drivers are barred or disbarred . . . is an effort to reduce costs and to abdicate responsibility,' said Scott Galloway, a professor of marketing at New York University’s Stern School of Business who has focused on the technology industry."