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New Research from NYU Stern and Uber Eats Shows How Digital Platforms Helped Support SMB Restaurants During the COVID-19 Pandemic

Arun Sundararajan
Findings underscore the importance digital platforms have in ensuring business continuity and providing future resilience
The NYU Stern School of Business and Uber Technologies announce the release of a new paper, “COVID-19 and Digital Resilience: Evidence from Uber Eats.” The study establishes that digital platforms enabled restaurant survival during the COVID-19 lockdown by providing critical continuity in access to customers.

Using data collected between February 1 through May 1, 2020 from five U.S. cities — Atlanta, Dallas, Miami, New York City and San Francisco — the research demonstrates how, facing a collapse in their dine-in business, restaurants increasingly relied on Uber Eats during the pandemic. It also documents a dramatic increase in the rate at which new restaurants joined the platform to weather the economic shutdown.

“All of these factors point to the heightened importance of platforms like Uber Eats in the economy of the future,” said NYU Stern’s Arun Sundararajan, the Harold Price Professor of Entrepreneurship, who co-authored the study with NYU Stern PhD student Manav Raj and Uber Technologies data scientist Calum You. “COVID-19 is dramatically accelerating the transition to online commerce. Platform demand has been central to riding out the economic shock, especially for small businesses.” 

Specific findings include:
  • In March 2020, new small- and medium-sized restaurant sign-ups on the Uber Eats platform increased 2.7 times compared to historical monthly averages. 
  • Restaurants already using the Uber Eats platform that remained open through the lockdown experienced an average of 43% more app-based orders, an increase which was as high as 60% in San Francisco. 
  • The authors uncovered evidence of both a demand-side shock (increased app activity) and a competitive shock (surviving restaurants benefit from competitors shutting down) as driving these increases. 
  • Daily order counts grew despite an overall reduction in restaurant operating hours per day. For example, the order velocity per hour more than doubled in Dallas and New York City, and increased by over two-thirds in each of the five cities. 
“The ramp-up was quick and significant with consumer demand for food delivery on Uber Eats increasing by 25-75% since the start of the shelter-in-place orders,” said co-author Calum You from Uber’s data science unit. “These findings demonstrate how communities increasingly turned to food delivery platforms at a time when trips to the grocery store or walks to the local cafe were difficult, particularly for vulnerable populations such as older adults and those living in food deserts without access to a car.”  

“The connection between platform-sourced demand and survival will be indelible, likely leading the survivors to double down on digital, seeing it as a critical source of resilience,” write the authors. “Because of social distancing, enhanced cleaning protocols, and consumer hesitancy, the costs of dine-in will increase significantly, making a digital channel all but essential for restaurant survival.”

About Uber Eats
Uber Eats is an on-demand food delivery app and website that helps bring millions of people around the world the food they want, at the tap of a button. With over 400,000 restaurants in more than 6,000 cities, Uber Eats offers millions of dishes while maintaining an average delivery time under 30 minutes.

About New York University Stern School of Business
New York University Stern School of Business, located in the heart of Greenwich Village, is one of the nation’s premier management education schools and research centers. NYU Stern offers a broad portfolio of programs at the graduate and undergraduate levels, all of them enriched by the dynamism, energy and deep resources of one of the world’s business capitals. Visit and follow NYU Stern on Twitter: @NYUStern.