Is Your Inbox Overflowing? Better Shortcuts could Help in More Ways than One
— September 24, 2018
By Dolly Chugh
At the same time, many organizations and industries are trying to pivot into being more diverse and more inclusive. Many people are striving – and also struggling - to be active forces in this effort and that striving and struggling to do better is the focus of my new book The Person You Mean to Be: How Good People Fight Bias. I offer readers both stories and science which guide us on small steps each of us can take towards greater diversity and inclusion. Our inboxes offer just such an opportunity.
After all, the overflowing inbox may be a two-fold problem. The overflow causes anxiety and then our shortcuts to deal with the overflow may be fertile ground for unconscious bias. Research, including a new meta-analysis of more than 200 research studies, shows that unconscious bias may leak into our behaviors. This is particularly relevant for managers. It is reasonable to speculate that unconscious bias might influence which emails we read, delete, respond to, or forward.
Read the full Forbes article.
Dolly Chugh is an Associate Professor of Management and Organizations.